FAQ's

SHIPPING

WHERE DO YOU SHIP FROM?

All orders ship from our workshop in Newton TWP Pennsylvania.

WHEN WILL MY ORDER SHIP?

We work hard to process, and ship orders between 1-3 business days after the order is placed, during normal business hours.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

We do everything we can to get your order shipped in a timely manner and provide you with the best online ordering experience possible. If you need to track your package, please find the shipping confirmation email in your inbox or junk folder.

DO YOU OFFER FREE SHIPPING?

We do offer free shipping on orders over $100.00

WHY DOES MY USPS TRACKING NUMBER NOT APPLY TO MY ORDER?

USPS recycles tracking numbers and therefore can take up to 1-2 business days to update information for your current shipment. Please check back with USPS to view updates with your particular shipment.

GENERAL

ARE PRODUCT COLORS IDENTICAL TO THOSE SHOWN IN THE PICTURES?

We have made every effort to display products exactly as they will look when you receive them. The pictures or mock-ups may appear differently depending on the monitor that you view them on.

WHERE IS AUSEN LOCATED?

äusen is located in beautiful Newton TWP Pennsylvania.

WHEN WAS AUSEN FOUNDED?

äusen was founded in 2022 with the vision of getting people to Get Outside and to get back into nature.

WHAT DOES AUSEN MEAN?

äusen is a German word that means "outside".

IS AUSEN A GERMAN COMPANY?

äusen LLC is 100% an all-American company with the vision of getting people to enjoy the outdoors. We, (Toni and Jeff) were born and raised in the United States. Toni who was born in South Dakota and raised in Alaska is of German and Native American heritage, Jeff was born, raised and still living in Pennsylvania. We are both proud of our heritage and you will see some of that pride in many of our designs.